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We provide many different ways to get your technical questions answered. Choose from among the options listed below.
E-Mail Support
We offer unlimited complimentary e-mail support to all registered customers using current versions of our products.
You can easily send us an e-mail about a problem from within the product. Click the Help button, then Technical Support. An automatic message with diagnostic information will display. You can then click e-mail to open your e-mail client and send the message.
If you are having difficulty converting a file, please attach the file to your message. This information will help us resolve your issue quickly.
Telephone Support
Fax: 425-671-0157
Phone: 800-880-2654
Telephone support is available Monday - Friday, 8am - 4pm (Pacific time). We are closed on major US holidays.
If for any reason you do not connect immediately to our support staff, please leave a voice mail message. We will return your message during our normal business hours.
Mailing Address
Solid Documents
2509 152nd Ave NE, Suite E
Redmond, WA 98052
Phone: 800-880-2654
Fax: 425-671-0157
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FAQs
Look through our frequently asked questions to find an answer to your question.
Documentation
View detailed help for Solid Documents products.
Tips & Tricks
Get ideas on how to use Solid Documents products.
License Agreement
View our license agreement.
Unlocking Software
How you unlock your new software. What to do if you have lost your unlock code.
Upgrade Policy
Can I upgrade to the latest release?
(E-Mail Link)
Please give us feedback regarding our Web site.
Refund Policy
Please read about our 90-day money-back guarantee.
Privacy Policy
Our commitment to privacy.
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