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Solid Capture

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• Can't find unlock code
• Unlock code doesn't work
• Cannot download product
• Change in contact information
• How to order a USB
• How a USB is shipped
• How to reach support
• Information needed by support
• Upgrade policy
• What's included in my product license
• Product return policy
• When tax is required
• Don't have administrative privileges to install software
• Export compliance information
• Windows Vista Support
• Cannot capture text
• Capturing multiple windows or tiered menus
• Capturing pop-up menus or tooltips
• Save options don't work with color capture
• Editing a capture
• 'Paste Special' in Microsoft Office
• Cannot open online help
• Pasting images into Word
• Text capture does not work
• Updating to the latest version
• What is PNG?
• Version 3 not running in Windows 98
• Advantages over Print Screen key

Q. How do I capture pop-up menus or tooltips?

A. In some instances you may want to display a pop-up such as the following:

Usually when you capture a screen the pop-up will not be visible:

Capturing pop-ups, including popup menus, tooltips and mouseover states of buttons can be tricky. If you switch to another application, even if you open the SolidCapture toolbar, the popups will disappear. To capture pop-ups such as tool tips you must use the SolidCapture hotkeys, not the toolbar.

You can choose to hide or show the cursor during capture with a selection on the Properties screen.